We at Velvela work hard to provide our customers with the latest fashion at the impeccable quality and amazing prices. If you did not like the fit, color or design simply return/exchange the product within 15 days of delivery.

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To Raise a Return request , You can email us at wearvelvela@gmail.com. 

Need to return/Exchange – Few points to remember :  

The Exchange Product will be Delivered within 10-12 Working Days and the Refund will be processed within 10-12 working Days (From the Date of Pickup)

In case of online payment, Refund will be processed within 10-12 Working Days (From the Date of Pickup) through the Same mode as it was previously received. It might take 7-10 Working Days for the refund amount to reflect on your Bank/Credit Card Statement.

For Cash on delivery orders Refund will be processed to your bank account via Payout Links. After the returned products pass the inspection and quality check, we will send you a payout link. You open the link, verify yourself through OTP, and enter your preferred account details (bank account or UPI ID). Upon successful entry, you receive an almost instant refund. (Ensure you feed in the correct bank details, if the amount is transfer to an incorrect account we wont be accountable)

Know more about Razorpay Payout Links here: Razorpay payout Links

Also Returns/Exchange request need to be within 15 Working days of the delivery of product.

In-case of returns, a Reverse Pickup Charge of ₹100 will be deducted and the balance amount will be Refunded.

(P.S: Every Reverse pickup attempt will incur fee of ₹100)

For Exchange Only, Free Reverse Pickup facility is available once per Order. Further attempts shall be chargeable by ₹ 100. 

All returned items must be unused and unwashed for hygiene reasons and returned with original packaging and tags in place. Items without tags will not be accepted.

For any special Deals/Offers/Sale the Refund & Exchange policy might not be applicable or may be changed. Please read Sale/Deal/Offer details carefully before placing your order as in some cases the refund and exchange services might not be available. For product value below ₹799, Only Exchange is Available (No Return/refund)

Kindly make sure you check the packaging before accepting any orders and make a clear video while unboxing for claiming any wrong shipments.

In case you receive a damaged/defective/wrong product, the company should be notified within 48 hours of Delivery. We might request you to share the snapshot/unboxing video of the damaged product at wearvelvela@gmail.com. 

Any returned item received by us that does not meet the above-mentioned conditions will not be accepted and will be returned to the customer at their expense. No amount will be reimbursed in this case.

Also Note Any Extra Charge paid for Urgent/Faster Delivery is non-Refundable